Customer Service Officer - Y Leisure City

Are you an experienced customer service superstar passionate about being part of an authentic team that values kindness, warmth, and fun? Join our team at The Y Leisure City as a Customer Service Officer and make a lasting impact.

We offer flexible working and rostering arrangements, a free gym membership, personal development opportunities, and competitive rates. Shifts are available during the day, nights, and weekends.

About Us

The Y Leisure City Epping is part of Y Whittlesea, a not-for-profit that happens to be the oldest youth organisation in the world and oldest social enterprise where all profits go back into our communities. Situated in the heart of Epping, The Y Leisure City is an awesome recreational facility delivering programs and services in areas such as Aquatics, Health & Fitness and Sports & Recreation for all ages.

Why join the Y?

Y Leisure City is a fun, engaging place to work, with a supportive team environment and the opportunity for personal development and growth. Plus, enjoy a free on-site gym membership, free parking, and other Y employee benefits!

The Opportunity

We’re looking for enthusiastic Customer Service Officers with a passion for helping others to join our Y Leisure City team in Epping. With a strong background in customer-focused roles, you will be instrumental in building relationships and ensuring exceptional service for our members and clients. Your responsibilities will include addressing inquiries, managing memberships, coordinating bookings, and ensuring the smooth operation of the centre.

Some of the key duties of this role include:

·       Process customer bookings and enrolments for programs and services.

·       Provide great customer service in person and over the phone.

·       Follow up customer enquiries quickly and effectively.

·       Conduct tours and sales to prospective members.

·       Maintain a well presented, clean customer service area – knowing first impressions count.

This is a casual opportunity working approximately 12-15 hours per week.

For a more detailed description of the role, check out the position description (copy link into your browser):

https://ymac.worldmanager.com/go/0MPUlA 

What you’ll bring

·       A legal right to live and work in Australia

·       Current National police check (less than 6 months old) and employee Working with Children Check (or willing to obtain)

·       Nationally recognised First Aid (HLTAID011) and CPR (HLTAID009) (or willing to obtain)

·       International Police Check if you have lived outside Australia in the last 5 years.

·       Previous customer service experience in a similar role and a strong work ethic.

·       Leisure/sports centre experience is highly regarded but not essential.

·       Proven ability to deliver a high standard of customer service.

·       Ability to work efficiently in a fast-paced environment.

·       Being reliable, responsible & punctual.

·       The ability to deal with patrons of all ages, cultures, and abilities.

Ok, I’m in. How do I apply?

If you're keen to explore this opportunity with us, we encourage you to put in some time to stand out. Include your resume, answer a few questions on our application form, and if you can, send us a cover letter telling us how great you are... your time to brag! Simply click the “apply now” button to submit your application.

Applications close: 10/06/2026

We encourage you to apply as soon as possible, as screening and interviews may commence prior to the closing date. This position may close early if suitable candidates are identified before the official closing date.

If you have any questions about the role before applying, please email Chris Robinson, Centre Director at chris.robinson@ywhittlesea.org.au or call 03 9407 6222.  

Here’s what our teams say about working at the Y - https://youtu.be/FuLVNN6R5xA

Safeguarding at the Y

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we ensure that all of our candidates are appropriately screened (including police checks) to make sure that the right people are in the right roles.

To learn more about our screening processes, click here to view our Safeguarding Children and Young People Policy (copy link into your browser):

https://ymca.org.au/about-us/safeguarding-children-young-people/safeguardingresources/

The Y is an equal opportunity employer and is committed to the safeguarding of children and young people.