Commercial Support Officer

Ready to make a splash in your career? WaterNSW is seeking an experienced Commercial Support Officer (Full-Time, Permanent) to join our Commercial Excellence team.

Reporting to the Commercial Excellence Manager, you will play a pivotal role in providing essential support across procurement, purchasing, payments and contract administration activities. Partnering with stakeholders across the business, you'll ensure the accurate and compliant delivery of commercial processes, maintain supplier and financial data, support organisation-wide contracts and drive continuous improvement initiatives that enhance efficiency and service delivery.

This is an excellent opportunity for a proactive professional who enjoys process improvement, stakeholder engagement and supporting key commercial operations. This is an opportunity to work with an essential organisation creating a more sustainable future for the state. This role offers the flexibility to work around life, your contribution will be valued, and you’ll be supported to build a rewarding career.

Our Perks and Benefits:

At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that’s why we offer a load of benefits:

• Flexible working
• Work a 9-day fortnight at Full pay on the Enterprise Agreement
• Up to 16 weeks paid parental leave 
• Fertility leave 
• Corporate wear allowance  
• Professional development and educational assistance 
• Salary starting from $91,901 base + 12% super
• And so much more!

Position Purpose:

To provide essential commercial and business support across procurement, purchasing, payment and other administrative processes by ensuring compliance, accuracy, and timely execution of financial transactions and business matters, while collaborating with internal teams to maintain effective supplier and financial data management; puts safety first.

What you'll do:

• Purchasing: Assist with the efficient creation and management of Purchase Orders (POs), ensuring purchase order requests are managed on a timely basis, in accordance with relevant frameworks, ensuring budget control is maintained and transactions are recorded with alignment with Chart of Accounts. Support Purchase Agreement processes by reviewing requests and ensuring all supporting documentation is adequate before the request is actioned by the Procurement Governance and Support team.
• Invoice Receipting: Upon confirmation from the business, receipt and process supplier invoices in a timely and accurate manner while maintaining communication with Accounts Payable, ensuring compliance with internal procedures and approvals.
• Monitoring: Monitor and maintain open Purchase Orders, including follow ups and escalation with relevant stakeholders.
• Compliance & Information Management: Maintain accurate records and documentation to support audits and compliance with relevant finance and procurement policies. Maintain the register and safe custody of bank guarantees. 
• Continuous Improvement: Collaborate with peers and the team leader to identify and implement continuous improvement opportunities with respect to administrative processes.
• Contract Administration and other support: Assist with administration of the WaterNSW, indirect whole of organisation contracts. Respond to internal and external related commercial and administrative enquires.

What we are looking for:

• Relevant qualifications in Business Administration, Finance, Procurement or related field, or experienced deemed equivalent
• Demonstrated experience in a procurement, finance support, or commercial administration environment, including creating, processing, and following up on purchase orders
• Experience receipting invoices, ideally within the CIMS platform (desirable but not essential)
• Proven ability to manage competing priorities and meet deadlines in a high volume, transactional environment
• Track record of maintaining accurate records and documentation to support audits and reporting requirements
• Demonstrated problem solving skills, and the ability to consistently provide a positive customer service experience under pressure
• Current NSW Drivers Licence

Who we are:

WaterNSW operates the state’s dams, capturing and storing water, and then supplying it ready for distribution – for the environment, agriculture, industry and the community. With 41 major dams and hundreds of waterways across the state, we play a vital role at the source of the state’s water, delivering two thirds of all water used in NSW.

We’re the people taking care of the state’s water at the source – capturing, storing, delivering.

How we will support you:

At WaterNSW, we balance flexibility – and the way we work – with the needs of the business, our teams, and us as individuals.  When it comes to working in an office, we work in a hybrid way. If you’re required to be in the field or on site, the benefits of flexibility can be achieved in other ways, such as through a condensed work week. We are proud to be a WORK180 Endorsed Employer and are committed to providing equal opportunities for women. Visit our WORK180 page to access our benefits and career development opportunities.

Our commitment & culture:

No matter how or where you work, safety is the number one priority. This means the physical and mental safety of you, your colleagues, and the public. WaterNSW is committed to building a workforce that reflects the diversity of the communities we serve. We strongly encourage Aboriginal and Torres Strait Islander peoples, Veterans, and people from all backgrounds to apply. We celebrate the unique perspectives, knowledge and lived experience you bring and are committed to ensuring an inclusive, supportive and respectful workplace for everyone.

Find out more at waternsw.com.au.


For more information, please reach out to: jasmine.choong@waternsw.com.au.

Please note applications for this position will close on Tuesday 13th October 2026 at 11.59pm.

You must have full work rights in Australia to qualify for all positions at WaterNSW. 

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.

Privacy and collection of your personal information

If you apply for a position via our website or recruitment@waternsw.com.au, WaterNSW may collect your personal information. Please visit WaterNSW’s Privacy Page to view the Careers Collection Notice for more information about how WaterNSW collects, uses, and discloses your personal information.