Probe CX
Hybrid (Melbourne VIC, Australia)
About the role
We're on the lookout for multiple Customer Service Officer to join our Melbourne Contact Centre on a Full-Time basis who understand that every interaction can make a real difference in a person’s life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development, and unlock valuable networking opportunities.
Day in the life of a Customer Service Officer
Service Excellence Superpower : Deliver exceptional customer service experiences in a dynamic inbound/outbound contact centre environment.
Fountain of Knowledge : Become a trusted resource, providing comprehensive information on government programs and processes with an in-depth knowledge base at your fingertips.
Human-First Approach: Consistently maintain a positive, empathetic, and professional approach in every interaction....